Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and company name submitted through contact forms
• Messages, inquiries, and communications you send us
• Information provided during strategy calls or consultations
• Usage data and analytics from our website (pages visited, time on site)
• Cookie data and similar tracking technologies

2. How We Use Your Information

• To respond to your inquiries and provide requested services
• To schedule and conduct strategy calls
• To send communications related to your inquiry (with your consent)
• To improve our website and services
• To comply with legal obligations

3. Messaging Consent

By providing your phone number through our forms, you consent to receive text messages related to your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 24 months.

5. Data Sharing

We do not sell your personal information. We may share data with trusted service providers who assist in operating our website and services (e.g., hosting, email delivery, scheduling tools). These providers are bound by confidentiality obligations.

6. Website Chat Assistant

The chat on our website is an AI assistant, not a person. When you use it:

• Your messages are sent to Anthropic (Claude) to write the replies. If Anthropic is unavailable, they are sent to Groq instead.
• If you share your business name or website, we look it up once per chat using You.com (or Tavily as a backup) and keep that search result for up to 24 hours so later replies stay consistent.
• If you type your email address in the chat, we save it with your business type in Airtable, where we keep our lead list, so we can send you a summary and follow up.
• If you use the microphone, your browser's built-in speech recognition shows your words as you speak. Depending on your browser, this may be handled by the browser maker (for example, Google in Chrome or Apple in Safari). The recording is then transcribed by Groq and placed in the message box. Nothing is sent until you press send.
• To prevent abuse, we keep a one-way hashed version of your IP address for up to 24 hours. We don't keep chat transcripts in our own database.
• We use Cloudflare Turnstile to protect the chat and microphone from bots. It loads when you start using the chat.

Please don't share sensitive personal, financial, or medical information in the chat.

7. Cookies

We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

8. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

9. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, contact us at Contact@zakov.ai.

10. Contact

For questions about this Privacy Policy, contact us at Contact@zakov.ai.