How a Miami real estate brokerage stopped losing after-hours leads

The Problem

A 12-agent brokerage in Miami was getting most of its inbound calls after 6 PM and on weekends, when a buyer or seller is most likely to call. Calls went to voicemail. About 85% of callers who hit voicemail never called back. That was three or four qualified leads a week walking into another brokerage.

What We Built

We deployed an AI voice agent that picks up on the first ring, 24/7, in a natural voice trained on the brokerage's listings and process. The caller says what they need; the agent listens, answers questions about specific properties, and qualifies the lead.

• •Answers questions on price, beds, baths, square footage, and showing instructions from the live listings feed.
• •Qualifies the caller's intent, buying, selling, or just browsing, and routes accordingly.
• •Books a showing straight into the right agent's Google Calendar; the caller gets a text confirmation.
• •Logs the call and lead details into the brokerage CRM without anyone typing them in.

The Result

Within the first two months, the brokerage captured every after-hours call that used to go to voicemail. Three listings that would have been lost were signed directly from after-hours leads. The system paid for itself in the first 30 days.

What This Means for You

If you run a brokerage and your phone rings after hours, you have a leak. Every call that hits voicemail is a lead calling your competitor next. An AI voice agent plugs the leak for less than one listing fee a month.