Case Study
How a 40-seat restaurant handled reservations without a host
A busy restaurant in Aventura was missing calls during the dinner rush and losing reservations to voicemail. We built an AI voice agent that takes reservations, answers menu questions, and books tables 24/7.
The Problem
A 40-seat restaurant in Aventura was getting most of its calls during the dinner rush, when the host was busy seating tables. Calls went unanswered, and about 20% of those callers booked at the place down the street instead. Missed calls were costing an estimated $20,000 a year in lost reservations.
What We Built
The AI voice agent picks up on the first ring, even at 8 PM on a Saturday. It answers questions about the menu, hours, parking, and wait times, checks live availability in the restaurant's booking system, and books the table in seconds.
- •Checks the live reservation system and books a table in under two seconds.
- •Answers common questions, menu items, hours, dietary accommodations, parking, without putting a staff member on the phone.
- •Handles cancellations and reservation changes automatically.
- •Texts a confirmation to the customer and logs the booking in the restaurant's system.
The Result
Every call gets answered. Every reservation gets booked. The host is freed from the phone during the rush, and the restaurant stopped losing tables to competitors. About 70% less manual phone time across the week.
What This Means for You
If your phone rings during your busy hours, you're losing money. An AI voice agent costs a fraction of one missed reservation per week and answers every call, every shift, every weekend.
Want this for your business?
Book a free call. We'll look at your workflow and tell you straight what an AI system could do for it.
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